This web site is not the official web site of the Flint River Ranch Company. This site is owned and operated by FRR Independent Distributor # 538N. Any pricing, policies, including discounts, claims, and return policies may not necessarily be those of the Flint River Ranch Company and are only supported by the distributor who owns and operates this site. If you are already a customer of Flint River Ranch and this is not your original distributor or their web site, your distributor may not receive credit for an order placed on this site.


Shipping Information

HOW WE SHIP
Shipping cost is included in the price of all products. The price you see on our site is the total price you pay.

We endeavor to process and ship all orders received before noon within 24 hours. Orders received on Friday, or the day before a Holiday, are invoiced and shipped the next business day.

To ensure faster delivery, orders are transferred electronically to the Flint River Ranch distribution center nearest you. Average delivery time is 3 to 5 business days.

DELAYED, LOST AND DAMAGED SHIPMENTS:
If not at home, UPS will endeavor to try several times to make delivery. In some cases, depending up the delivery area, they may leave your package at the front door; otherwise, they will leave a note or mail you a notice of attempted delivery. With no response within 5 days, they will return the package to our warehouse.

Because of weather, holidays, and various other reasons, your package may require extra time for delivery. While UPS is usually very efficient, sometimes packages are incorrectly routed and delayed in shipment. When confirming shipments, the date provided by customer service is the date invoiced. The actual pickup date can be a day later as UPS scheduled pickup close at 3 PM and pickup may be over a weekend or holiday.

If you feel a shipment has been delayed or lost please call us at 603-536-4711. If you reach our voicemail please leave your full name, day-time phone number, your FRR 4 -digit reference number and request a priority package trace.

If you receive a shipment that is noticeably damaged refuse the shipment and have it returned to Flint River Ranch for replacement. If the shipment was left at your home while you were out, call UPS 1- 800-742-5877 and advise them that you are refusing the shipment and they will pick it up. Call (1-909-682-5048) or fax (1-909-682-5057) Flint River Ranch and we will replace all damaged products and handle the UPS claim.

Orders cannot be cancelled after they have been shipped. It is the customer's responsibility for freight costs of undamaged shipments that are refused and returned. Shipments are sent to the address on the order form or the current address on our computer files.

It is the customer's responsibility to keep their shipping address current.

UPS CALL TAGS:
There is a $5.00 charge to your account for issuing a UPS Return Call Tag request and it will be deducted from any refund or credit.

RETURN POLICY - 100% SATISFACTION GUARANTEED:
If any product fails to meet your expectations for any reason, it may be returned within 30 days of invoice date, by shipping prepaid for replacement, refund or credit. Please enclosed needed information with the shipment.

NAMES AND ADDRESSES ARE CONFIDENTIAL:
All names/addresses are confidential and are not available to third parties.

AUTOMATIC SHIPMENTS
An automatic shipment program is an ideal way to ensure that you will receive product on a regular scheduled basis. An Autoship Schedule can be easily cancelled or changed with a minimum advanced notice of 5 business days.

Autoship orders are packed the night before the date of shipment and picked up early in the morning on the scheduled day of shipment. If the date of shipment falls on a Saturday, Sunday or Holiday, the order is shipped prior to the regular shipping date to ensure prompt delivery after the weekend or holiday.

Autoship setup is not yet implemented on our website. If you want products autoshipped to you please email us at kelim@adelphia.net and request autoship setup. We will contact you by email to confirm your request. Please include the information below in your message:

Your Name: ______________________
Product code: ________
Product name: ___________
Size: _________
Quantity: ____
Total order amount: $________
Next order date (month and day): __________
Frequency: Every _________ months/weeks

If you want more than one product autoshipped, please include the above information for each one. After we receive your instructions by email, we will use the payment information you have entered on our website to process your orders. We will send you an email reminder a few days before each shipment to let you know the order is about to be sent, and also give you an opportunity to modify the shipment if you wish. You can also email us at any time to tell us of any changes you wish to make in the autoship setup.